Suddenly, I got a call few days ago from a telemarketter that asked me to try out the free spa service from TRUE SPA located at 16 floor Tower A Ngee Ann city, the telemarketter said it is totally free, it serve as a complimentary promotion for me. I am doubtful about the free spa, but no harm just to try out.Therefore, I made an appointment with the telemarketter.
That day has finally come, I was excited and prepare for the spa treatment. Got up to the 16 floor and realise many people were there like me. I heard one of the customer complaining that there is no more time slot for them, all are fully book, they need to make another appointment, the customer was very unhappy. It certainly gave me a bad impression about True Spa.
The staff ask me to find a seat and fill up the form. I quickly filled it up and expecting some one will attend me shortly. 15 mins has gone, I was complaining in my mind, what took them so long to attend to me? Probably they are all busy. Okay fine, let's wait for a moment. Half an hour has gone, I have no more patience, I talked to a staff and said I have waited for half an hour.
Finally, a lady staff come over and chat with me about my pass experience with spa and check my particular and so on, then ask me to wait a while more and she will arrange a therapist to attend to me. Okay, let's wait and prepare to enjoy the spa.
I have waited another 20 mins, many other people that came later than me seems has gone in and I am still there waiting like a fool. Finally, I lost my patience after total 1 hour waiting, I got up the chair and walk out and no turning back.
This is utterly nasty experience, if the spa company would like to use promotion as bait for potential customer, please treat them as true customer and show them the best. It is totally wasting my time just for waiting. I mean there are many spa out there provide very good service, service is the most important element, but True Spa is totally disappointed!
